FAQs

May I view my accounts online?
Yes, there are instructions on our website, or you may call us at our office.

How is my money protected?
Securities in accounts carried by National Financial Services LLC (NFS), Member NYSE/SIPC, a Fidelity Investments company, are protected by the Securities Investor Protection Corporation (SIPC) up to $500,000 (including cash claims limited to $250,000). For details, please see www.sipc.org. NFS has arranged for additional insurance protection for cash and securities to supplement its SIPC coverage.This additional protection covers total account net equity in excess of the $500,000/$250,000 coverage provided by SIPC. Neither coverage protects against a decline in the market value of securities.

Where is your office located?
We are located in the Hampton Roads Community of Virginia Beach.
Driving Directions

Who is your broker/dealer?
All investment professionals must be affilitated with a broker/dealer to execute transactions on your behalf. Ourindependent broker/dealer is Commonwealth Financial Network^®.

How often will I receive account statements?
Active accounts will receive statements monthly. Accounts with no activity will receive statements quarterly.

Am I able to receive my statements electronically?
Yes, you may recieve account statements electronically. Please contact our office for more information.

Is it possible to suppress confirmations on trades or activity in my account so I will receive less mail?
Unfortunately, industry and broker/dealer regulations do not currently allow us to suppress confirmations, but you may receive them electronically.

What are your office hours?
A member of our firm is available to answer phone calls Monday through Friday, from 9:00 A.M. to 5:00 P.M. ET. Appointments or calls before or after these hours can be arranged directly with your financial representative.

When I send you a check, to whom should it be made payable?
Please make all checks payable to “National Financial Services.”